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Privacy Policy

Richmond Flooring (“RF”  or “Richmond Flooring” or “we” or “us”) believes and respects the privacy of its customers, visitors and suppliers.  This Privacy Policy describes how we collect, share and obtain personal information.  By visiting our sites (the “Site), contact us by telephone, chat or email or otherwise interacting with us, you consent to the information practices described in this policy.

We respect your right to privacy and thru this Privacy Policy will explain the practices, purpose, security and use of the personal information collected.  All information collected is used to enhance your experience with Richmond Flooring and to provide you with additional information regarding our services and products.

Personal Information Collected

Richmond Flooring collects personal information such as your Name, Business Name, home address/business address, contact information (including phone number, emails, fax numbers or any source of information in regards to being able to reach you), along with your preferences (such as but not limited to wish lists, product preferences, likes and dislikes to assist in product selection) in able to completed transactions with you and when visiting our Site.   If any of the information listed above is wished to be withheld, it may affect the accessibility of some of our Site and services.

Type of Information Collected

Order Completion Information

In order for us to complete your product purchase we will need to obtain your financial information, including but not limited to your billing and shipping address for the purpose of completing your transaction.  We may also request information regarding your previous order history and experiences with Richmond Flooring.

Demographic and Location Information

Richmond Flooring may collect information regarding your gender, age and preferences (likes/dislikes)  or reviews and comments regarding our products.  We also collect information from your IP address in order to help us determine demand and product preferences based on locations and areas.

Browsing Information

While browsing our Site we may track your entrance path on our site along with the pages you visited when you left our Site.  This information is collected via a tracking tool and can be adjusted using your Privacy Preferences on your browser or similar pages.

How is information collected?

Richmond Flooring obtains your personal information directly from you in the following (but not limited to) forms:

Information provided by and inputted by you onto our site while browsing or purchasing our products

  • Chat functionality on our site
  • Telephone conversations with a member of Richmond Flooring
  • Social Media Interactions thru third party sites 
  • Online Advertisements or emails
  • Email communications
  • Surveys, Promotions, Reviews, marketing communications from us or third parties
  • Browser tracking tools
  • Behaviour tracking tools using cookies and other technologies
  • All other communications with members of Richmond Flooring
  • Cookies and other Technologies
  • Our Site, like many others on the internet, uses cookies.  By using our Site and agreeing to this Privacy Policy, you consent to our use of cookies in accordance to this policy.
  • Cookies

Cookies is a small amount of data that is sent by a web server to your web browser and that is stored on your hard drive.  These cookies can be used to by web servers to identify and track users as they browse thru different websites and webpages and to recognize users when they return to a site.

Like many other sites, the Site may automatically track your usages, patterns and related sites.  You can disable this feature from your browser but certain aspects of our Site and other sites may not be accessible to you for use.  

We use this information to recognize your use on our site, track your navigation on our site and how many times you visit the Site, to enable the use of e-commerce facilities and analyse and improve the Site’s usability and customize and/or personalize your use of the Site including ads.

Third Party Cookies

When using the Site, third party cookies may also be sent.  Our service providers may also send you cookies and may use this information to track your browser across your use over multiple sites and build a profile of your web interactions to help with advertising.

We use Google Analytics (“Google”) and they use cookies to help analyze users' site use.  Google will use your IP address which will be transmitted and stored by Google on their servers in the United States.  Google will use this info on our behalf, to evaluate, analyze, generate reports regarding website activity.  Google will not associate your IP address with any other data they have about you.  You can refuse to use the cookies by changing the appropriate settings on your web browser, however, you may lose some use and functionality on our Site.  You may also download and install this plugin if you would like to prevent the collection of information generated by the cookies about your website use including the IP address and Google processing this information:

For ad content we work with third parties such as Facebook, Google, Instagram, Pinterest on our behalf across the internet.  They may collect information about your visits and interactions with our products and services.  The information is gathered thru the use of pixel tags (another industry standard technology to gather information) and cookies and this information is used for marketing purposes, and to improve our service to you.

  • To review privacy policies and opt out of Google Analytics: 
  • To review privacy policies and opt out of Instagram: 
  • To review privacy policies and opt out of Facebook: 
  • To review privacy policies and opt out of Pinterest: 

Blocking and Deleting Cookies

Most browsers allow you to block and delete stored cookies on your computer.  You can do this adjust this setting from your Settings function on your Browser.  Blocking and/or deleting cookies may have a negative impact on the usability of our Site along with may other sites on the internet.

How is your personal information used?

Richmond Flooring uses the information collected to be able to build features and services to make our website more customizable and personal for your use.  These features include but are not limited to better customer support, information on products and features, administer surveys and marketing materials, alters on products and other legally permissible purposes.

By submitting your information and using our site, you consent to Richmond Flooring and its affiliates to contact you by email, phone calls, text messages, chat or other communication forum for any purpose in related to use of our site, response to inquiries about our products and services submitted thru the site, surveys or products.

Disclose of Personal information

Richmond Flooring may at times need to share your information with Third Parties for business purposes or as required by law.  We take the utmost respect for your privacy and only disclose necessary information to Third Parties as required to conduct business such as delivery services and technology service providers in support of Richmond Flooring business.

Your information may be stored in another country where we have facilities or engage with third party service providers.  By using our Site and providing us your personal information, you agree for this transfer of information to other countries which may have different data protection laws.

Data Security

Floor is takes every reasonable measure to ensure your personal information is kept safe and secure from unauthorized access, disclosure or  modification.  We use current Internet security measures as well as password protected features on our site and files to ensure accessibility to information.  All credit card information is done through a secure server.


Richmond Flooring Site is not directed at children and we do not seek to collect information from children under the age of 16.  If you are under the age of 16, you should not provide personal information to us on the Site or otherwise.  If we learn that a minor has provided us with personal information, we will take immediate steps to the removal of that information from our databases and not use such information for any purpose (except as necessary to product the safety of the child or otherwise as permitted by law).  If you are or become aware of a child that has submitted information to us, please contact us immediately.

UAE Privacy Rights

Residents of UAE have the right to request, under certain circumstances, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. An individual may make one request per year. 

To make such a request, please send an email to [email protected] or write to us at:

Unit A12, J1 Warehouses
Jebel Ali Industria 1
Dubai, UAE

The Dubai Consumer Privacy Act also affords Dubai residents certain rights over their personal information (subject to certain exceptions). 

Updates to Policy

Richmond Flooring review its policies and procedures on a regular basis and may need to adjust this policy according to relevant laws and policies.  Any changes or modifications will be effective immediately upon reviews to the Site.  Your continued use of our Site and services will deem acceptance to the changes and modifications of the Privacy Policy.

Questions about Privacy Policy

If you have any questions or concerns regarding our Privacy Policy, please contact us:

40 Seagate, Dundee
Scotland DD1 2EJ

Your privacy is important to us.

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.